[Windows/macOS] The scanned image is out of alignment or distorted

Did the document skew during scanning?

When you load the documents, adjust the side guides to the width of the documents.

Hold each side guide in the middle to adjust them. Otherwise, the document may be fed skewed.

Feeding documents becomes easier with the Receipt Guide.

For details about how to attach the Receipt Guide, refer to ScanSnap Help.

Did you scan documents of different widths and lengths in the same batch?

Perform one of the following:

• Align the top of the documents, and load them in the ADF paper chute (cover) as the leading edge. Make sure that all documents are set to the center of the pick roller's width.

  Also, adjust the side guides to the widest document in the batch. Load the other documents so that they can be scanned straight.

  For details about loading documents, refer to ScanSnap Help.

• Change the feed mode setting to [Continuous scan] in the procedure below. Then, divide the documents into batches with the same width to load them separately and then scan them.

  1. Display the scan window of ScanSnap Home on the computer.

     • To display the scan window

  2. Select the profile that you are using from the profile list.

  3. Click the feed mode setting icon and change the feed mode setting to [Continuous scan].

  If you change the scan settings in the scan window and scan a document, after it is scanned, the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.