[iOS/Android] The ScanSnap you want to connect is not found during setup

Does the ScanSnap you want to connect support ScanSnap Home?

ScanSnap Home is supported by the following models:

• ScanSnap iX2500

• ScanSnap iX1600

• ScanSnap iX1600 Receipt Edition

• ScanSnap iX1500

• ScanSnap iX1300

• ScanSnap iX100

Check the ScanSnap model that you want to connect.

Are the ScanSnap and the mobile device connected to the same wireless access point?

To connect the ScanSnap and a mobile device, connect the ScanSnap and the mobile device to the same wireless access point.

If the Wi-Fi indicator is lit in blue, the ScanSnap may be connected to a different wireless access point from that of the mobile device.

To change the wireless access point for the ScanSnap, refer to the ScanSnap Help.

Is the password for the wireless access point correct?

Check what the correct password is.

A password is referred to as an encryption key or a cryptography key depending on the wireless access point that is in use. Usually, the network name (SSID) and the password are on the side or the bottom of a wireless access point device.

For details about the value to be entered, refer to your wireless access point manual.

If you do not know the password for the wireless access point, contact your network administrator.

Has the number of units connected to the wireless access point exceeded the upper limit?

Disconnect other devices connected to the wireless access point.

The upper limit of the number of units that can be connected varies depending on the wireless access point that is in use.

For details, refer to the manual of your wireless access point.

Is the privacy separator function of the wireless access point enabled?

Disable the privacy separator function.

Depending on the wireless access point such as a mobile router, the privacy separator function of the wireless access point may be enabled.

For details, refer to How can I disable the privacy separator function of the wireless access point?.

Is the mobile device you want to connect to the ScanSnap displaying a screen other than the ScanSnap Home screen?

Do not switch the ScanSnap Home screen to another other screen on the mobile device while you are connecting the mobile device to the ScanSnap.

Is the ScanSnap being used by another computer or mobile device?

Connect the ScanSnap after you finish using it with another computer or mobile device.

[Android] Is [Stable Wi-Fi scanning] or [Avoid poor connections] enabled in the Wi-Fi advanced settings for the mobile device?

Disable [Stable Wi-Fi scanning] or [Avoid poor connections] in the Wi-Fi advanced settings for the mobile device, and try again.

Are the ScanSnap and wireless access point distant from each other? Also, is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source?

The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.

From in ScanSnap Home, tap [Scanner] to display the [Scanner] screen. Check the signal status in [Signal strength] in the Scanner information screen, which is displayed by tapping the scanner name at the top of the [Scanner] screen.

If the signal status is not fine, move the ScanSnap and the wireless access point to different locations.

• Move the ScanSnap closer to the wireless access point.

• Move the ScanSnap and the wireless access point away from the following items:

  • Obstacles that may block the signal (for example, walls and metal boards)
  • Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices

• Change the direction of the ScanSnap.

Also, communication in certain wireless channels may become unstable due to signal interference such as noise.

Change the value of the wireless channel on the wireless access point.