If a "Paper jam" message is displayed when an image created from the document that you scanned with the ScanSnap is saved, the issue may be caused by the following:
-
The documents were not loaded correctly.
-
Thick paper or a thick card was scanned while the output guide was open.
-
Thin paper, a newspaper clipping, or a document that may be difficult to feed was scanned.
-
A thick plastic card was scanned.
For details about documents that can be scanned with the ScanSnap, refer to ScanSnap Help.
Do not use force to pull out the jammed document, and make sure to open the top cover first and then remove the document.
-
Be careful not to get your accessories (for example, ties and necklaces) or hair caught inside the ScanSnap. This may cause injury.
-
Open the top cover
and the output guide
.
If you are using the output guide, open the top cover only.
-
Remove the jammed document.
-
When the output guide is not used
-
When the output guide is used
TIP-
If the document is difficult to pull out, close the top cover slightly.
If you still cannot remove the document, press the [Scan/Stop] button on the ScanSnap for more than 4 seconds while keeping the top cover open.
This rotates the feed roller and the eject roller, which will help you remove the document easier (rollers keep rotating while the button is being held down).
-
-
Close the top cover
ATTENTION-
Make sure that the top cover is completely closed.
Otherwise, paper jams or other feeding errors, or image faults may occur.
When the error is cleared, the [Scan/Stop] button flashes in purple twice.
TIP-
The [Scan/Stop] button may flash in blue when the error is cleared. In such a case, wait for a while for the button to flash in purple twice.
-
-
Insert the removed document in the ScanSnap again and then press the [Scan/Stop] button.
Scanning is resumed.
TIP-
To finish scanning, clear the error and then press the [Scan/Stop] button without loading any document in the ScanSnap.
The images that are scanned before the error occurs are saved to a cloud service.
-