[Windows/macOS] You do not know the serial number/additional license number for the ScanSnap

Checking the serial number for the ScanSnap

You can check the serial number for the ScanSnap (SER.NO.) in one of the following:

• Check the number on the label attached to the bottom of the ScanSnap

  

• Check the number on the touch panel of the ScanSnap

  1. Press in the home screen on the touch panel of the ScanSnap to display the [Settings] screen.

  2. Press to display the [Scanner settings] screen.

  3. Press [ScanSnap information] to display the [ScanSnap information] screen.

  4. Check the [Serial number] on the [Scanner] tab.

• Check in the preferences window of ScanSnap Home

  1. Display the scan window of ScanSnap Home on the computer.

     • To display the scan window

  2. Select [Preferences] in the menu that appears when you click at the top of the scan window to display the preferences window.

  3. Select the [Account] tab to check [Code to disable two-factor authentication].

     The serial number for the ScanSnap (SER.NO.) is a character string that follows the hyphen (-) in the code shown in [Code to disable two-factor authentication].

     Example: [ABCDE12345] in [iX2500-ABCDE12345]

Checking an additional license number

You can check the license number that is written on the license certificate.