[Windows/macOS] The ScanSnap you want to use does not appear on the list/The ScanSnap you want to use cannot be found – ScanSnap Troubleshooting

Are the latest updates applied to ScanSnap Home?

Update ScanSnap Home to the latest.

For details, refer to ScanSnap Help.

Windows

If the problem still persists, refer to ScanSnap Wireless Setup Tool Help.

macOS

If the problem still persists, refer to ScanSnap Wireless Setup Tool Help.

For details about how to start ScanSnap Wireless Setup Tool, refer to [Windows/macOS] How can I start the ScanSnap Wireless Setup Tool?.

TIP

Even if the ScanSnap and a computer cannot be connected properly via Wi-Fi, they may be able to connected with the USB cable.

Connect the scanner and computer by using the USB cable if you are in the environment in which the USB cable can be used.