[iOS/Android] Wi-Fi connection to the ScanSnap cannot be established during setup for using ScanSnap Cloud

Is the privacy separator function of the wireless access point enabled?

Disable the privacy separator function.

Depending on the wireless access point such as a mobile router, the privacy separator function of the wireless access point may be enabled.

For details, refer to How can I disable the privacy separator function of the wireless access point?.

Are the network name (SSID) and password for the wireless access point correct?

Check the correct network name (SSID) and password.

The frequency band for Wi-Fi supported by ScanSnap is 2.4 GHz.

A password is referred to as an encryption key or a cryptography key depending on the wireless access point that is in use.

Usually, the network name (SSID) and the password are on the side or the bottom of a wireless access point device.

For details about the value to be entered, refer to your wireless access point manual.

If you do not know the password for the wireless access point, contact your network administrator.

Are you using a public wireless LAN service?

The function of saving an image created from a document scanned with the ScanSnap to a cloud service is not supported on public wireless LAN services under the assumption that the ScanSnap will be used in a Wi-Fi environment in an office or at home.

Connect the ScanSnap to a network other than a public wireless LAN.

Are multiple routers used?

If multiple routers are used, establishing a connection to the ScanSnap Cloud server may fail.

Disable the router function on the wireless router and check whether the connection can be established.

Are the ScanSnap and wireless access point distant from each other? Also, is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source?

The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.

From in ScanSnap Home, tap [Scanner] to display the [Scanner] screen. Check the signal status in [Signal strength] in the Scanner information screen, which is displayed by tapping the scanner name at the top of the [Scanner] screen.

If the signal status is not fine, move the ScanSnap and the wireless access point to different locations.

• Move the ScanSnap closer to the wireless access point.

• Move the ScanSnap and the wireless access point away from the following items:

  • Obstacles that may block the signal (for example, walls and metal boards)
  • Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices

• Change the direction of the ScanSnap.

Also, communication in certain wireless channels may become unstable due to signal interference such as noise.

Change the value of the wireless channel on the wireless access point.

Is connection to the Internet established via a proxy server?

Configure the settings of the proxy server in the setup procedure.

Is the wireless access point turned on? Alternatively, are there any errors or malfunctions on the wireless access point?

Turn on the wireless access point.

If the wireless access point is turned on, restart the wireless access point and then check that there are no errors or malfunctions on the wireless access point.

For details about wireless access point errors, refer to the manual of your wireless access point.

Does the ScanSnap you want to connect support ScanSnap Home?

ScanSnap Home is supported by the following models:

• ScanSnap iX2500

• ScanSnap iX1600

• ScanSnap iX1600 Receipt Edition

• ScanSnap iX1500

• ScanSnap iX1300

• ScanSnap iX100

Check the ScanSnap model that you want to connect.