Is the feed roller or eject roller dirty?
Clean the feed roller and the eject roller.
For details about how to perform cleaning, refer to ScanSnap Help.
Is there any foreign matter inside the ScanSnap?
Perform the following:
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Remove the document from the feed guide.
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Open the top cover
and the output guide
.
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Clear any foreign matter from the inside of the ScanSnap.
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Close the top cover
Close the top cover until it locks in place.
ATTENTION-
Make sure that the top cover is completely closed.
Otherwise, paper jams or other feeding errors, or image faults may occur.
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