Removing a jammed document

Did you use force to pull out the jammed document?

Do not use force to pull out the jammed document, and make sure to open the top cover first and then remove the document.

This section provides an explanation with figures of ScanSnap iX100 as an example.

1. Open the top cover and the output guide .

   If you are using the output guide, open the top cover only.

   

2. Remove the jammed document.

   • When the output guide is not used

     

   • When the output guide is used

     
   TIP

   • If the document is difficult to pull out, close the top cover slightly.

     If you still cannot remove the document, press the [Scan/Stop] button on the ScanSnap for more than 4 seconds while keeping the top cover open.

     This rotates the feed roller and the eject roller, which will help you remove the document easier (rollers keep rotating while the button is being held down).

     

3. Close the top cover and the output guide until they lock in place.

   
   ATTENTION

   • Make sure that the top cover is completely closed.

     Otherwise, paper jams or other feeding errors, or image faults may occur.

   To continue scanning documents, check the page that you want to resume a scan from, and then insert the document in the feed guide.