[iOS/Android] Error code list (Shoeboxed)

The cloud service is not authenticated or authorized.

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

1. Check that the scan settings you are using are displayed on the Scan screen of ScanSnap Home.

   When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

2. Tap [Detailed settings].

3. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

4. Re-specify a cloud service to be used.

There is a problem with the service provider (server).

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The cloud service account has been deleted.

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

1. Check that the scan settings you are using are displayed on the Scan screen of ScanSnap Home.

   When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

2. Tap [Detailed settings].

3. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

4. Re-specify a cloud service to be used.

   When doing so, specify an account which is available to be used.

Access was restricted because the password was changed.

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

1. Check that the scan settings you are using are displayed on the Scan screen of ScanSnap Home.

   When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

2. Tap [Detailed settings].

3. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

4. Re-specify a cloud service to be used.