[Windows/macOS] Error code list (Dr.Wallet)

Uploading of a file other than JPEG was attempted.

Open the [Edit profiles] window for the profile that you are using and select [JPEG (*.jpg)] for the file format.

For details about how to change the profile settings, refer to ScanSnap Help.

The cloud service is not authenticated or authorized.

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details about how to change the profile settings, refer to ScanSnap Help.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The number of scanned image files to be uploaded in the cloud service has exceeded the maximum limit.

Depending on your cloud service contract, there may be a limit on the number of scanned image files that can be uploaded.

For details, check your cloud service contract.

There is a problem with the service provider (server).

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.