[iOS/Android] Error code list (OneDrive)

The cloud service is not authenticated or authorized.

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

1. Check that the scan settings you are using are displayed on the Scan screen of ScanSnap Home.

   When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

2. Tap [Detailed settings].

3. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

4. Re-specify a cloud service to be used.

There is a problem with the service provider (server).

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The file name of the scanned image contains characters that are not supported by the cloud service.

When scanning with settings that automatically generate file names, unexpected file names may be set, potentially causing failures when saving to the cloud service.

Follow the steps below to change the setting to use the scan date in file names.

1. Check that the scan settings you are using are displayed on the Scan screen of ScanSnap Home.

   When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

2. Tap [Detailed settings].

3. Tap [File naming rule].

   If [File naming rule] is not displayed, tap [File naming rule] in the screen that appears when you tap a document type or [All] in [Scan settings].

4. Select [Use scanned date].

The storage capacity of the cloud service has been exceeded.

Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.

You do not have access permission for the folder.

Set an appropriate permission for the folder.

The file to be renamed has been deleted.

Scan the document again.

The folder in the cloud service has been deleted or renamed.

Re-specify a folder in the cloud service in which scanned images are to be saved and tap the [Save again] button on the Preview screen in the following procedure:

1. Check that the scan settings you are using are displayed on the Scan screen of ScanSnap Home.

   When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

2. Tap [Detailed settings].

3. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

4. Re-specify the folder for a cloud service to be used.