B11Cg091, B11Cg092, B11Cg095, B11Fg017
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Re-specify a cloud service in which scanned images are to be saved in the following procedure:
-
Check that the scan settings you are using are displayed on the Scan screen of ScanSnap Home.
When there are multiple batches of scan settings, tap
/
to display the scan settings you are using.
Tap [Detailed settings].
Tap [Destination].
If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].
Re-specify a cloud service to be used.
-
B11Cg093
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg096, B11Cg100, B11Fg020
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg102
- Cause
-
The maximum size of a file has been exceeded.
- Solution
-
If the documents consist of many sheets, scan them in multiple batches.
B11Fg024
- Cause
-
The number of scanned image files to be uploaded in the cloud service has exceeded the maximum limit.
- Solution
-
Check the maximum limit of the number of scanned image files to be uploaded and reduce the number of documents to scan.
B11Fg025
- Cause
You do not have access permission for the company data source.
- Solution
Contact the administrator of the company data source that you are trying to log into.
B11Fg100
- Cause
-
The server is busy.
- Solution
-
Wait for a while and try again.
B11Fg113
- Cause
No company data source is specified for [Destination].
- Solution
-
Specify the company of the cloud service where scanned images are to be saved and tap the [Save again] button on the Preview screen by the following procedure:
-
Check that the scan settings you are using are displayed on the Scan screen of ScanSnap Home.
When there are multiple batches of scan settings, tap
Tap [Detailed settings].
Tap [Destination].
If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].
Specify a company.
-