B11Cg133, B11Cg134, B11Cg140, B11Cg147, B11Fg014
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Re-specify a cloud service in which scanned images are to be saved in the following procedure:
Tap
at the top of the screen on the Scan screen of ScanSnap Home.
-
When there are multiple batches of scan settings, tap
/
to display the scan settings you are using.
Tap [Detailed settings].
Tap [Destination].
If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].
Re-specify a cloud service to be used.
B11Cg137, B11Cg141, B11Cg237, B11Cg247
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg138
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg149
- Cause
-
The storage capacity of the cloud service has been exceeded.
- Solution
-
Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.
B11Cg238
- Cause
-
You do not have access permission for the folder.
- Solution
-
Set an appropriate permission for the folder.
B11Cg239
- Cause
-
The file to be renamed has been deleted.
- Solution
-
Scan the document again.
B11Cg275
- Cause
-
The folder in the cloud service has been deleted or renamed.
- Solution
-
Re-specify a folder in the cloud service in which scanned images are to be saved and tap the [Save again] button on the Preview screen in the following procedure:
Tap
-
When there are multiple batches of scan settings, tap
Tap [Detailed settings].
Tap [Destination].
If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].
Re-specify the folder for a cloud service to be used.