[Windows/macOS] Error code list (All cloud services)

The folder in the cloud service has been deleted or renamed.

Open the [Edit profiles] window for a profile that you are using and specify a folder in which a scanned image is to be saved again. After that, click the [Retry] button that is displayed under the error code.

For details about how to change the profile settings, refer to ScanSnap Help.

No cloud service is specified in a profile that you are using.

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved. After that, click the [Retry] button that is displayed under the error code.

For details about how to change the profile settings, refer to ScanSnap Help.

The file to be renamed has been deleted.

Scan the document again.

The cloud service is not authenticated or authorized.

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details about how to change the profile settings, refer to ScanSnap Help.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The maximum size of a file has been exceeded.

If the documents consist of many sheets, scan them in multiple batches.

Uploading of a file other than PDF was attempted.

Open the [Edit profiles] window for a profile that you are using, select [PDF (Single) (*.pdf)] or [PDF (Multiple) (*.pdf)] for the file format.

For details about how to change the profile settings, refer to ScanSnap Help.

Failed to upload a scanned image in the cloud service.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

There is a problem with the service provider (server).

Wait for a while and try again.

Uploading of a file other than JPEG was attempted.

Open the [Edit profiles] window for the profile that you are using and select [JPEG (*.jpg)] for the file format.

For details about how to change the profile settings, refer to ScanSnap Help.

The storage capacity of the cloud service has been exceeded.

Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.