[Windows/macOS] Error code list (freee)

The cloud service is not authenticated or authorized.

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details about how to change the profile settings, refer to ScanSnap Help.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

There is a problem with the service provider (server).

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The maximum size of a file has been exceeded.

If the documents consist of many sheets, scan them in multiple batches.

The number of scanned image files to be uploaded in the cloud service has exceeded the maximum limit.

Check the maximum limit of the number of scanned image files to be uploaded and reduce the number of documents to scan.

You do not have access permission for the company data source.

Contact the administrator of the company data source that you are trying to log into.

The server is busy.

Wait for a while and try again.

No company data source is specified for [Save to].

Open the [Edit profiles] window for a profile that you are using and specify a company data source for [Save to]. After that, click the [Retry] button that is displayed under the error code.

For details about how to change the profile settings, refer to ScanSnap Help.