B11Cg059, B11Cg060, B11Fg016
- Cause
-
The cloud service is not authenticated or authorized.
- Solution
-
Re-specify a cloud service in which scanned images are to be saved in the following procedure:
-
Check that the scan settings you are using are displayed on the Scan screen of ScanSnap Home.
When there are multiple batches of scan settings, tap
/
to display the scan settings you are using.
Tap [Detailed settings].
Tap [Destination].
If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].
Re-specify a cloud service to be used.
-
B11Cg061, B11Cg066
- Cause
-
There is a problem with the service provider (server).
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.
B11Cg063
- Cause
The maximum size of a file has been exceeded.
- Solution
Do not scan a document other than a business card.
B11Cg064
- Cause
The maximum resolution has been exceeded.
- Solution
Do not scan a document other than a business card.
B11Cg067
- Cause
-
The issue may be caused by the following:
Connection to the cloud service failed.
Communication with the cloud service was disconnected.
A connection timeout occurred.
- Solution
-
Check the status and settings of your network environment, and try again. Or, wait for a while and try again.