[Windows/macOS] Multiple sheets are fed at once (multifeed error is detected)

Did you load any documents that are attached together?

Load the documents in the following procedure:

1. Fan the documents a few times.

   

2. Straighten both ends of the documents, then slightly displace the top edges at an angle.

   

3. Load the documents in the ADF paper chute (cover).

4. Adjust the side guides to the width of documents.

Did you load a large amount of wrinkled or curled documents?

Scan after smoothing out the wrinkles or curls on the documents.

Or, scan the documents in multiple batches.