[Windows/macOS] The document is not fed smoothly/A paper jam occurs – ScanSnap Troubleshooting

Did you load the document properly in the ScanSnap?

Load the document properly.

For details about loading documents, refer to ScanSnap Help.

Did you scan a thin paper, a newspaper clipping or a document that may be difficult to feed?

The following types of documents may not be fed smoothly:

Thin paper
Torn paper
Non-rectangular paper such as newspaper clippings
Perforated paper
Wrinkled or curled paper

Load a document in the ScanSnap one sheet at a time and perform a scan.

Did you scan a thick paper?

The following types of documents may not be fed smoothly:

Thick paper
Business cards
Postcards

Perform one of the following:

Push in the first document lightly when the scan starts.
Load the document in the ScanSnap in a different page orientation.

Is the pick roller worn out?

Replace the pick roller.

For details about how to replace the pick roller, refer to ScanSnap Help.

Is the pick roller dirty?

Clean the pick roller.

For details about how to perform cleaning, refer to ScanSnap Help.

Have you scanned documents longer than 360 mm (14.17 in.) with [Excellent] selected?

Selecting [Excellent] for the image quality level in the scan settings restricts documents to be scanned within a length of 360 mm (14.17 in.).

When you scan documents which are longer than 360 mm (14.17 in.), change the image quality level to a level other than [Excellent] in the following procedure, and then perform a scan.

Display the scan window of ScanSnap Home on the computer.
- To display the scan window
Select the profile that you are using from the profile list.
Click the [Edit profiles] button to display the [Edit profiles] window.
Click the [Detailed settings] button in [Scan settings] to display the [Detailed settings] window.
Change [Image quality] to a setting other than [Excellent] in the [Scan] tab.

Is there any foreign matter inside the ScanSnap?

Perform the following:

Remove the document from the ADF paper chute (cover).
Pull the ADF release tab towards you to open the ADF top section .
Clear any foreign matter from the inside of the ScanSnap.
Close the ADF top section.

Close the ADF top section until it locks in place.
ATTENTION
- Make sure that the ADF top section is completely closed.
  
  Otherwise, paper jams or other feeding errors, or image faults may occur.

Did you scan documents attached with metal objects such as staples or paper clips?

Remove the staples or paper clips before performing a scan.

Have you selected an option other than [Automatic detection] for [Document size] in the scan settings?

Select [Automatic detection] or the same size as the document for [Document size] in the following procedure:

Display the scan window of ScanSnap Home on the computer.
- To display the scan window
Select the profile that you are using from the profile list.
Click the [Edit profiles] button to display the [Edit profiles] window.
Click the [Option] button for [Feed] to display the [Feed option] window.
Select [Automatic detection] or the same size as the document for [Document size].