Have you selected a document size smaller than the actual document in [Document size] in the scan settings?
Part of the image appears missing when you select a document size that is smaller than the actual document in [Document size] in the scan settings.
Select the same size as the document in [Document size].
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Display the scan window of ScanSnap Home on the computer.
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Select the profile that you are using from the profile list.
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Click the [Edit profiles] button to display the [Edit profiles] window.
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Click the [Option] button for [Feed] to display the [Feed option] window.
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Select the same size as the document for [Document size].
If you cannot find the same size as the document in [Document size], select [Automatic detection] or click the [Customize] button to specify any size.
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When a document size other than [Automatic detection] is selected for [Document size] in the scan settings, place the document against the left side of the feeding section of the ScanSnap.
Did you insert the document at a skewed angle in the ScanSnap?
Insert the document straight into the feeding section of the ScanSnap.
Make sure that the document is fed into the ScanSnap and is held firmly.
Did you scan any newspaper and magazine clippings or documents in polygonal shapes?
To scan a clipping of a magazine and a newspaper, and a document in a polygonal shape, place one sheet at a time in an optional Carrier Sheet and scan it.
After scanning the Carrier Sheet, crop the saved image to a desired size.
For details about how to crop images, refer to here in the ScanSnap Help.
Did you place the document against the left side of the feeding section?
When a document size other than [Automatic detection] is selected for [Document size] in the scan settings, the scanned image may appear different from the original document if you do not place the document against the left side of the feeding section of the ScanSnap.
Insert the document as you place it against the left side of the feeding section of the ScanSnap, and scan again.
Did you scan long page documents using a dual scan (where two documents are inserted and scanned at the same time or one document is inserted while another document is being scanned)?
The length that can be scanned with the ScanSnap is 863 mm (or 355.6 mm if [Excellent] is specified for the image quality).
If you attempt to scan documents that are longer than this length, the last scanned image may be missing.
Scan documents with a length of up to 863 mm (or 355.6 mm if [Excellent] is specified for the image quality).