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[Windows/macOS] A "Error in optical system." message is displayed

Updated

Is the glass of the ScanSnap dirty?

Clean the glass of the ScanSnap.

For details about how to perform cleaning, refer to ScanSnap Help.

Are you using a USB hub or an extension cable?

If you are using a USB hub or an extension cable, connect the ScanSnap directly to the computer via a USB cable.

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