[Windows/macOS] Profiles linked with a cloud service using ScanSnap Cloud are not displayed on the touch panel

Did you specify [Selected user] for the method for displaying profiles?

If [Selected user] is specified for the method for displaying profiles on the touch panel of the ScanSnap, profiles linked with a cloud service using ScanSnap Cloud will only be displayed when [Access point connection] is specified for [Wi-Fi connect mode] of the ScanSnap.

Check the method for displaying profiles by the following procedure.

1. Press in the home screen on the touch panel of the ScanSnap to display the [Settings] screen.

2. Press to display the [Scanner settings] screen.

3. Check a method for displaying profiles in [Display of profiles].

If [Selected user] is specified for the method for displaying profiles, specify [Access point connection] for [Wi-Fi connect mode] of the ScanSnap by the following procedure.

1. Press in the home screen on the touch panel of the ScanSnap to display the [Settings] screen.

2. Press to display the [Wi-Fi settings] screen.

3. Select [Access point connection] for [Wi-Fi connect mode] of the ScanSnap.

If the ScanSnap is not connected to a wireless access point, refer to ScanSnap Help and connect the ScanSnap to a wireless access point.