[Windows/macOS] Multiple sheets are fed at once (multifeed error is detected)

Did you scan documents with overlapping areas such as envelopes or documents folded in half?

When you scan the following types of documents, change the feed mode setting to [Manual scan] on the touch panel of the ScanSnap before scanning.

• Envelopes

• Documents folded in half

• Documents with sticky notes attached

• Documents with multiple sheets overlapped such as transfer paper

You can change the feed mode setting in the following procedure:

1. On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.

2. Press the feed mode setting icon and change the feed mode setting to [Manual scan].

If you change the scan settings on the touch panel and scan a document, after it is scanned, the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.

Did you load a stack of documents thicker than 5 mm?

Keep the thickness of the documents you are loading under 5 mm.

Is the Roller Set worn out?

When a notification to replace the Roller Set is indicated on in the home screen on the touch panel of the ScanSnap, replace the Roller Set.

For details about how to replace the Roller Set, refer to ScanSnap Help.

Is the Roller Set dirty?

Clean the Roller Set.

For details about how to perform cleaning, refer to ScanSnap Help.