Multiple sheets are fed at once (multifeed error is not detected)

Have you selected [Manual scan] or [Manual scan (Front/Back merging)] for the feed setting?

If you select [Manual scan] or [Manual scan (Front/Back merging)] for the feed setting and scan multiple documents, multiple sheets may be fed at once.

Change the feed setting to [Normal scan] or [Continuous scan] in the following procedure:

1. On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.

2. Press the arrow at the bottom of the touch panel to display the scan settings.

3. Press the feed icon to change the feed setting.

If you change the scan settings on the touch panel and scan a document, after it is scanned, the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.