Did you scan documents written in lead pencil?
Scanning documents written with a lead pencil may contaminate the rollers.
To prevent the next document that you intend to scan from becoming dirty, perform one of the following:
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Clean the rollers after scanning documents written in lead pencil.
For details about how to perform cleaning, refer to ScanSnap Help.
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Place a document written in lead pencil in an optional Carrier Sheet and perform a scan.
Are the rollers or glass inside the ScanSnap dirty?
Clean the inside of the ScanSnap.
For details about how to perform cleaning, refer to ScanSnap Help.