[Windows/macOS] The (Carrier) Sheet is not fed smoothly/A paper jam occurs

Did you load the (Carrier) Sheet properly in the ScanSnap?

Load the (Carrier) Sheet properly.

For details about how to load the (Carrier) Sheet, refer to ScanSnap Help.

Did you place a thick paper inside the (Carrier) Sheet?

There is a limit to the thickness of paper that can be scanned using the (Carrier) Sheet. Scanning a (Carrier) Sheet with a paper that exceeds this limit may damage the (Carrier) Sheet or cause a paper jam.

For details about the thickness of paper that can be scanned using the (Carrier) Sheet, refer to ScanSnap Help.

Is there any foreign matter inside the ScanSnap?

Perform the following:

1. Remove the document from the ADF paper chute (cover).

2. Pull the ADF release tab towards you to open the ADF top section .

   

3. Clear any foreign matter from the inside of the ScanSnap.

4. Close the ADF top section.

   Close the ADF top section until it locks in place.

   When the ADF top section is closed, the sound of the roller rotating comes out.

   
   ATTENTION

   • Make sure that the ADF top section is completely closed.

     Otherwise, paper jams or other feeding errors, or image faults may occur.

Load documents after the sound of the roller rotating stops.

Is the (Carrier) Sheet dirty?

Perform one of the following:

• Clean the (Carrier) Sheet.

  For details about how to perform cleaning, refer to ScanSnap Help.

• Replace the (Carrier) Sheet.

  For details about purchasing the (Carrier) Sheet, refer to "Suppliers of Consumables/Optional Parts" in About Customer Support and Maintenance.