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[Windows/macOS] The ScanSnap and a computer cannot be connected via a USB cable

Updated
1. Check the ScanSnap

Did you select a profile that was created on another computer or on the same computer by using another user account?

If you selected a profile that was created on another computer or on the same computer by using another user account, you cannot scan documents.

Perform the following to check that the selected profile was created with your user account on the computer that you are using.

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  • If only one profile is displayed on the touch panel, press Down Arrow to display all profiles.

  1. Display the scan window of ScanSnap Home on the computer.

  2. Click the [Edit profiles] button to display the [Edit profiles] window.

  3. Select a profile that you want to check from the profile list.

If [You cannot edit profiles created by other users.] is displayed in the [Edit profiles] window, the profile was created on another computer or on the same computer by using another user account.

Select a profile that was created on the computer that you are using, and scan documents.

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  • To display only profiles (which were created with the computer that is connected to the ScanSnap) on the touch panel, select [Selected user] or [Connected user] for [Display of profiles] in the [Scanner settings] screen that can be displayed after displaying the [Settings] screen,

    For details about how to change users in order to display the user's own profiles, refer to ScanSnap Help.

Is [Automatic] specified for the USB setting of the ScanSnap?

If [Automatic] is specified for the USB setting of the ScanSnap, the connection between the ScanSnap and a computer may not be able to be established.

Change the USB setting for the ScanSnap to [USB 2.0] in the following procedure:

  1. Press Settings in the home screen on the touch panel of the ScanSnap to display the [Settings] screen.

  2. Press Scanner settings to display the [Scanner settings] screen.

  3. Press [USB] and select [USB 2.0].

2. Check the computer

Did you select the ScanSnap that you are using in the scan window of ScanSnap Home?

Make sure that the ScanSnap that you are using is selected from the ScanSnap list in the scan window in the following procedure.

  1. Display the scan window of ScanSnap Home on the computer.

  2. Check that the ScanSnap that you are using is displayed in the ScanSnap list at the top of the window.

    Scan Window

    If another ScanSnap unit is selected, select the ScanSnap that you are using.

A USB cable may not be recognized correctly

Check the following:

  • If you are using a USB hub, whether you can connect the ScanSnap directly to the computer via a USB cable and scan documents

  • Whether the ScanSnap can perform a scan after it is connected to another USB port on the computer

  • Whether you can scan documents after unplugging and plugging the USB cable several times from the ScanSnap and the computer

  • Whether a USB cable has a problem such as damage to the USB terminal part or the cable part

[Windows] Errors might occur with the ScanSnap driver

Use the recovery tool in the following procedure to recover the connection status of the ScanSnap.

  1. Display the scan window of ScanSnap Home on the computer.

  2. Select [Preferences] in the menu that appears when you click Three Dots at the top of the scan window to display the preferences window.

  3. Select the ScanSnap that you are using from the list of ScanSnap units that is located in [Scanner information] in the [Scanner] tab.

  4. Click the [Recover] button, and follow the message that appears to solve the problem.

[macOS] Do you have access permission for the [tmp] folder on your computer?

If you do not have read and write permissions for the [tmp] folder on your computer, you cannot scan documents.

Set read and write permissions for the [tmp] folder under the [private] folder on your computer.

Is another ScanSnap unit connected to the computer via a USB cable?

If you connect one more ScanSnap unit to a computer via a USB cable while another ScanSnap unit that is connected to the computer via a USB cable already exists, the ScanSnap that you connected cannot be recognized by ScanSnap Home.

Turn off the ScanSnap unit that is not intended to be used.

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  • When the startup mode of ScanSnap iX2500, iX1600, iX1600 Receipt Edition, iX1500, or iX1300 is set to [Fast], the ScanSnap is not turned off even if you close the ADF paper chute (cover). Unplug the power cable from the AC outlet.

Are the latest updates applied to ScanSnap Home?

Update ScanSnap Home to the latest.

For details, refer to ScanSnap Help.

If the problem persists, restart the computer and see if the problem is resolved.

However, if the problem still persists, refer to [Windows/macOS] Inquiries regarding problems with ScanSnap Home and contact the distributor/dealer where you purchased this product.

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  • Instead of a USB connection, you can also connect the ScanSnap and a computer via Wi-Fi. For details, refer to ScanSnap Help.

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