[Windows/macOS] Scanned image cannot be created in black & white

Have you selected [Automatic] or [B & W] for the color mode in the scan settings?

Select [Automatic] or [B & W] for the color mode in the scan settings in the following procedure:

1. On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.

2. Press the color mode setting icon and select [Automatic] or [B & W].

   If an image in black & white is not created when [Automatic] is selected for the color mode, select [B & W].

If you change the scan settings on the touch panel and scan a document, after it is scanned, the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.