Did you scan a document folded in half whose paper size is A3, B4, or double letter size in a double-page spread?
Scanned images are merged automatically only when the paper size of the document folded in half is A3, B4, or Double Letter size in a double-page spread.
Perform one of the following:
-
Use the page merge function in ScanSnap Home to merge the scanned images
-
Use the optional Carrier Sheet, and try scanning again
For details about how to merge scanned images and how to use the Carrier Sheet for scanning, refer to ScanSnap Help.
Are there any characters, figures, or tables on the fold line of the document folded in half?
Scanned images are merged automatically only when there are characters, figures, or tables on the fold line of the document folded in half.
Perform one of the following:
-
Use the page merge function in ScanSnap Home to merge the scanned images
-
Use the optional Carrier Sheet, and try scanning again
For details about how to merge scanned images and how to use the Carrier Sheet for scanning, refer to ScanSnap Help.
Have you selected the [Merge both sides of an image] checkbox in the scan settings?
If you are performing a scan using a profile other than the profile that is linked with a cloud service by using ScanSnap Cloud, select the [Merge both sides of an image] checkbox in the following procedure, and then try scanning again.
-
Display the scan window of ScanSnap Home on the computer.
-
Select the profile that you are using from the profile list.
-
Click the [Edit profiles] button to display the [Edit profiles] window.
-
Click the [Option] button for [Feed] to display the [Feed option] window.
-
Select [Manual scan] for [Feed].
-
Select the [Merge both sides of an image] checkbox.
Have you selected [Simplex] in the scan settings?
Try scanning again after changing the scanning side to [Duplex] by following the procedure below:
-
On the touch panel of the ScanSnap, select the profile that you are using from the profile list in the home screen.
-
Press the scanning side setting icon and change the scanning side to [Duplex].
If you change the scan settings on the touch panel and scan a document, after it is scanned, the scan settings will return back to the settings before any changes are made. If you want to scan documents under the same settings all the time, the scan settings need to be saved as a profile.