Did you load any documents that are attached together?
Load the documents in the following procedure:
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Fan the documents a few times.
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Straighten both ends of the documents, then slightly displace the top edges at an angle.
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Load the documents in the ADF paper chute (cover).
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Adjust the side guides to the width of documents.
Did you load a large amount of wrinkled or curled documents?
Scan after smoothing out the wrinkles or curls on the documents.
Or, scan the documents in multiple batches.
Did you load a stack of documents thicker than 2 mm in the ADF paper chute (cover)?
If you load a stack of documents in the ADF paper chute (cover) and perform a scan, make sure that the thickness of the documents is 2 mm or less.
Is the pad unit worn out?
Replace the pad unit.
For details about how to replace the pad unit, refer to ScanSnap Help.
Is the pad unit dirty?
Clean the pad unit.
For details about how to perform cleaning, refer to ScanSnap Help.
Did you scan documents attached with metal objects such as staples or paper clips?
Remove the staples or paper clips before performing a scan.