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ScanSnap Troubleshooting Help Center home page ScanSnap Troubleshooting
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  1. ScanSnap Troubleshooting
  2. iX1600/iX1600 Receipt Editon
  3. Troubles Related to ScanSnap Account/License Authentication

Troubles Related to ScanSnap Account/License Authentication

  • Did not receive a notification e-mail with a confirmation code when registering a ScanSnap account
  • Failed to register a ScanSnap account
  • [Windows/macOS] You cannot sign in to a ScanSnap account
  • Did not receive a notification e-mail for resetting the password of the ScanSnap account
  • Unsure which confirmation code to use since notification multiple e-mails with confirmation codes were received
  • [Windows/macOS] You do not know the serial number/additional license number for the ScanSnap
  • Two-factor authentication does not work for the ScanSnap account
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