[Windows/macOS] Error code list (Xero)

The cloud service is not authenticated or authorized.

Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

For details about how to change the profile settings, refer to ScanSnap Help.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The issue may be caused by the following:

• The cloud service is not authenticated or authorized.

• You do not have permission for the requested operation.

• When the cloud service is not authenticated or authorized

  Open the [Edit profiles] window for a profile that you are using and specify a cloud service in which a scanned image is to be saved again.

  For details about how to change the profile settings, refer to ScanSnap Help.

• When you do not have permission for the requested operation

  Make sure that the appropriate permission has been set. Or, contact the administrator for your account.

A large amount of processes were performed in a certain period of time.

Wait for a while and try again.

The maximum size of a file has been exceeded.

If the documents consist of many sheets, scan them in multiple batches.

You do not have an account that allows the cloud service to process expense claims.

Create an account that allows the cloud service to process expense claims.

Settings for the cloud service have been changed or there is a problem with the settings.

Log into the cloud service and check the settings.

Uploading a receipt with zero as the total amount was attempted.

Scan a receipt in which the total amount is any amount other than zero.