[iOS/Android] Error code list (Box)

The cloud service is not authenticated or authorized.

Re-specify a cloud service in which scanned images are to be saved in the following procedure:

1. Tap at the top of the screen on the Scan screen of ScanSnap Home.

2. When there are multiple batches of scan settings, tap / to display the scan settings you are using.

   

3. Tap [Detailed settings].

4. Tap [Destination].

   If [Destination] is not displayed, tap [Destination] in the screen that appears when you tap a document type or [All] in [Scan settings].

5. Re-specify a cloud service to be used.

The issue may be caused by the following:

• Connection to the cloud service failed.

• Communication with the cloud service was disconnected.

• A connection timeout occurred.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

There is a problem with the service provider (server).

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The server is busy.

Check the status and settings of your network environment, and try again. Or, wait for a while and try again.

The issue may be caused by the following:

• The storage capacity of the cloud service has been exceeded.

• You do not have access permission for the folder in the cloud service.

• The maximum size of a file has been exceeded.

• When the storage capacity of the cloud service has been exceeded

  Expand the storage capacity of the cloud service, or delete unwanted files to secure sufficient free space, and then try again.

• When you do not have access permission for the folder in the cloud service

  Set an appropriate permission for the folder in the cloud service.

• When the maximum size of a file has been exceeded

  If the documents consist of many sheets, scan them in multiple batches.