Manual Wi-Fi configuration fails

Is the wireless access point turned on? Alternatively, are there any errors or malfunctions on the wireless access point?

Turn on the wireless access point.

If the wireless access point is turned on, restart the wireless access point and then check that there are no errors or malfunctions on the wireless access point.

For details about wireless access point errors, refer to the manual of your wireless access point.

Are the network name (SSID), security protocol (authentication method), encryption method, and security key configured correctly?

Match the network name (SSID), security protocol (authentication method), encryption method, and security key with the settings for the wireless access point.

If you do not know the network name (SSID) or security key, refer to the manuals of the wireless access point, or contact the manufacturer.

If the security protocol for the network name (SSID) is "WPA3", the ScanSnap cannot be connected. Connect the ScanSnap to the wireless access point using "WPA2" as the security protocol.

Ask the manufacturer of the wireless access point whether the security protocol is "WPA2".

Have you configured any communication authorization settings on the wireless access point?

If the settings are configured in the ways below on the wireless access point, follow the solutions accordingly.

• Communication between wireless devices is disabled (for example, because of a privacy separator function or a port separator function)

  Enable communication between wireless devices on the wireless access point.

• When the SSID broadcast, such as ANY connection, is disabled

  Enable the SSID broadcast on the wireless access point. Otherwise, configure the Wi-Fi settings manually.

• When the protocol filter function is configured

  Configure the protocol on the wireless access point.

• When the stealth function is configured

  Disable the stealth function, and then configure the Wi-Fi settings again using the WPS function. Otherwise, configure the Wi-Fi settings manually.

• When MAC address filtering is configured

  Set the MAC address for the ScanSnap on the wireless access point, and then configure the Wi-Fi settings again.

In addition, the set channel may be used with another wireless access point.

In this case, change the value of the wireless channel on the wireless access point.

For details about the settings of the wireless access point, refer to your wireless access point manual.

Is the message "The encryption method does not match with the access point." being displayed?

Select the same encryption method as the wireless access point.

You cannot establish a connection to a wireless access point in the following cases:

• When the wireless access point uses "WEP" as the encryption method

• When the wireless access point uses "WEP (Transitional Security Network)" as the security protocol

Use other encryption methods and security protocols.

Contact your network administrator if IEEE 802.1X authentication is used.

Check the following with your network administrator:

• Whether the Wi-Fi settings are the same as the settings on the authentication server

• Whether the network environment for the authentication server is normal

• Whether the authentication server and the wireless access point are connected correctly

• Whether the certificate is valid

  Example: Whether the certificate has not been revoked or has not been expired

• Whether the CN (CommonName) for the certificate is within 64 bytes if [EAP-TLS] is selected for the authentication method.

Are the ScanSnap and wireless access point distant from each other? Also, is there anything that may block the signal (such as walls and metal boards), or an electromagnetic source?

The signal between the wireless access point and the ScanSnap is weak, or there may be some signal interference.

On the touch panel of the ScanSnap, check the signal status with the icon that is displayed at the top of the home screen.

If the signal status is not fine, move the ScanSnap and the wireless access point to different locations.

• Move the ScanSnap closer to the wireless access point.

• Move the ScanSnap and the wireless access point away from the following items:

  • Obstacles that may block the signal (for example, walls and metal boards)
  • Devices that may cause signal interference (for example, microwaves and cordless phones) and wireless devices

• Change the direction of the ScanSnap.