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[Important Notice]

As of April 9, 2026, you must update to the latest firmware to use ScanSnap Cloud.

Note: For the iX1600/iX1500, you cannot update the firmware using the touch panel. Update the firmware using ScanSnap Home.

[Windows/macOS] A "Documents have been loaded in the ADF paper chute (cover) and inserted into the manual feeder at the same time." message is displayed

Updated

Has a document been left in the manual feeder?

Check that there are no small pieces of paper left in the manual feeder 1.

Remove unnecessary documents, load documents in the ADF paper chute (cover) 2 or insert a document into the manual feeder, and then perform a scan.

ADF Paper Chute (Cover) and Manual Feeder

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