Are the pad unit and the pick roller dirty?
Clean the pad unit and the pick roller.
For details about how to perform cleaning, refer to ScanSnap Help.
Is the pick roller installed correctly?
Remove the pick roller, and then install it again.
For details about how to remove and install the pick roller, refer to "Replacing the Consumables" in ScanSnap Help.
Is there any foreign matter inside the ScanSnap?
Perform the following:
-
Remove the document from the ADF paper chute (cover).
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Pull the ADF release tab
towards you to open the ADF top section
.
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Clear any foreign matter from the inside of the ScanSnap.
-
Close the ADF top section.
Close the ADF top section
ATTENTION-
Make sure that the ADF top section is completely closed.
Otherwise, paper jams or other feeding errors, or image faults may occur.
-
Is the ADF top section completely closed?
Open the ADF top section once and then close it firmly in the following procedure.
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Pull the ADF release tab
-
Close the ADF top section
When the ADF top section is closed, the sound of the roller rotating comes out.
Load documents after the sound stops.
Is the abnormal noise generated from the ScanSnap when the last document is being fed?
When the last document is being fed, depending on the document that you scan, the abnormal noise may be generated from the ScanSnap because of the friction between the document and the pad unit which is located inside the ScanSnap.
This is not a ScanSnap malfunction.
Documents that may easily cause friction are as follows.
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Glossy paper such as catalogs, color-printed magazines, or leaflets
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Postcards or copy paper with photos printed on the whole surface
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(Carrier) Sheets