If a "Paper jam" message is displayed when an image created from the document that you scanned with the ScanSnap is saved, the issue may be caused by the following:
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The documents were not loaded correctly.
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Thin paper, a newspaper clipping, or a document that may be difficult to feed was scanned.
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A thick plastic card was scanned.
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A document longer than 355.6 mm (14 in.) was scanned.
For details about documents that can be scanned with the ScanSnap, refer to ScanSnap Help.
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To scan a long page document that is longer than the standard size, select [Normal] or [Better] for the image quality in the scan settings.
In addition, press the [Scan] button on the ScanSnap for three seconds or longer until the button flashes in blue to scan the document with U-turn Scan.
For details about U-turn Scan and how to load long page documents exceeding the standard size, refer to the ScanSnap Help.
Do not use force to pull out the jammed document, and make sure to open the ADF top section first and then remove the document.
For Return Scan, in which a document is inserted into the manual feeder and scanned, also open the ADF top section, and remove the jammed document.
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Be careful not to touch any sharp parts upon removing jammed documents. This may cause injury.
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Be careful not to get your accessories (for example, ties and necklaces) or hair caught inside the ScanSnap. This may cause injury.
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The glass surface may become extremely hot during operation. Be careful not to burn yourself.
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Remove any documents from the ADF paper chute (cover).
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Pull the ADF release tab
towards you to open the ADF top section
.
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Remove the jammed document.
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Close the ADF top section.
Close the ADF top section
When the ADF top section is closed, the sound of the roller rotating comes out.
TIP-
If the stacker does not return to the original place automatically, open the ADF paper chute (cover) again and close it.
ATTENTION-
Make sure that the ADF top section is completely closed.
Otherwise, paper jams or other feeding errors, or image faults may occur.
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When the error is cleared, the [Scan] button flashes in purple twice.
Load the removed document in the ScanSnap again, and press the [Scan] button to resume scanning.
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To finish scanning, clear the error and then press the [Scan] button without loading any document in the ScanSnap.
The images that are scanned before the error occurs are saved to a cloud service.